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SQL error

Posted: Tue Jul 08, 2014 7:42 am
by Merk
Got this error this morning:

"

General Error
SQL ERROR [ mysql4 ]

Can't connect to MySQL server on 'indyddrforums.db.11676503.hostedresource.com' (4) [2003]

An sql error occurred while fetching this page. Please contact an administrator if this problem persists.

"

I am officially contacting my administrator for issue resolution.

Re: SQL error

Posted: Tue Jul 08, 2014 7:54 am
by Fluffyumpkins
Thank you for contacting IndyDDR Technical Support. I have performed some testing, and can no longer recreate this behavior. Can you please try to visit www.indyddr.com and let me know if the problem persists?

Re: SQL error

Posted: Tue Jul 08, 2014 8:07 am
by Merk
The issue appears to be resolved however this downtime breaks our SLA agreement. I am going to need an RFO and an account credit that's proportional to the amount of downtime beyond the SLA.

Re: SQL error

Posted: Tue Jul 08, 2014 8:37 am
by Fluffyumpkins
Thank you for the update. You will need to speak to your account manager regarding the credit. As there is no further action to take, I will be closing this issue. Thank you again.

Re: SQL error

Posted: Tue Jul 08, 2014 8:39 am
by Ho
100% of $0 is still $0.

Re: SQL error

Posted: Tue Jul 08, 2014 8:37 pm
by MonMotha
Perhaps we should contact our upstream OS vendor (Linus Torvalds) about the "double your money back guarantee"?